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Shipping Information

We always aim to dispatch your parcel within 48 hours of cleared payment. The cost of packing and delivery is shown prior to confirming your order. We parcel items securely and safely. All labels are printed out from your confirmed address.

A signature will be required on delivery. If you would like delivery to a work address, please specify this as your delivery address when placing your order. Alternatively, you can specify a neighbour's address in the customer comments box, at the time you order, where your parcel can be delivered if you are not at home.

We are sorry but we only ship to the UK and Republic of Ireland.

UK Standard Delivery

Standard delivery is charged at £4.50. We are delighted to offer free postage and packing on orders of £30 and over. This will be applied automatically when you place your order for all qualifying purchases. We will use APC, DHL or a recognised national courier to deliver your parcel. Parcels are delivered Monday to Friday, so please bear this in mind when placing your order and selecting your delivery address.

Normal delivery time is usually 1-2 working days from confirmation of dispatch. Please note, delivery to the Channel Islands will take 2-3 working days and it may take up to 5 working days to deliver to Scottish Borders, Highlands & Islands.

Before delivery APC will advise the customer by text, of a scheduled delivery date with a 2 hour window. A mobile telephone number will be required for this service. If a mobile telephone number has not been provided, customers will be contacted by email instead.

UK Next Day Delivery

We offer a guaranteed next day delivery service for £6.00* (exceptions apply, please see below). These orders will be sent using APC, DHL or a recognised courier. A signature will be required for proof of delivery with this service.

*UK Next Day Delivery – Exceptions

To use this service orders must be placed by 1pm (Monday to Thursday). Due to restrictions for Saturday delivery and collection, whilst we make every effort to dispatch immediately, all next day delivery orders placed after 1pm on Thursday may be delivered as late as the following Tuesday. Please note the next day delivery guarantee does not apply to Bank Holidays. Any Bank Holiday days should not be counted when calculating when to place a next day delivery order or when to expect delivery of a next day delivery order.

Unfortunately Next Day Delivery to the following postcodes is not available, however, delivery will take place as soon as possible:

AB37-38, IV21 - IV24, IV26 - IV28, IV40, IV52 - IV54, KW1 - KW14, PA36, PA40, PH30 - PH41, HS1 - HS9, IV41 - IV51, IV55 - IV56, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, PH42 - PH44, ZE1 - ZE3 & Channel Islands

Delivery to Republic of Ireland

We are delighted to offer delivery to Republic of Ireland. This is charged at £9.50 and sent via a national recognised courier. Please allow approximately 2 days from dispatch for this service.

Additional information

You will be required to sign for your delivery and as a result we are unable to include 'safe place' instructions on shipping labels. All shipments will be fully insured. Confirmation of dispatch, along with your tracking number and delivery provider, will be e-mailed to you at the e-mail address provided.

In the unlikely event that your item gets delayed or goes missing in the post, replacements will only be issued 15 working days after the item was dispatched (UK deliveries) to allow us to attempt to locate your order in our delivery chain. Reasonable allowance should be made for orders made over the weekend and at public holidays. Please allow up to 30 days for delivery in exceptional circumstances.

If we attempt delivery using one of the above methods and nobody is available to sign for the package, you will be notified that your package is being held for collection. The notification will contain information on how long the package will be held.